How can we help you?

Nope! We connect your home or business directly to our network, without using any other company's wires. For fiber optic customers, this comes from lines that we put in. Fixed wireless requires installing a radio on your house and we bring an ethernet cable inside to connect you to the internet.

Nope! Alyrica uses digital networks to transmit the information, so a modem is not needed. However, if you wish to have WiFi available, you will need a router. Routers are not included with the installation, but can be purchased for an additional fee.

A router allows multiple devices to share the same Internet connection. Without a router, only one computer could use the Internet at a time and it would have to be connected via an Ethernet cable. Most routers will also broadcast a WiFi signal, allowing smartphones, tablets, and computers to connect to the Internet wirelessly.

Routers also allow multiple devices to share information with each other. For example, if you have music or movies saved on one computer, other computers or devices connected to the same router would be able to play those same media files. Most of our customers have multiple devices they want connected to the Internet, therefore they need a router.

As more and more people are using WiFi exclusively, Whole Home WiFi ensures that there are no 'dead-zones' in your house and you have the absolute best Internet experience. Our Whole Home WiFi also has advanced features such as content filtering, managing devices on your network, etc. all from a smartphone app.

Weather very rarely affects our network. Our equipment can communicate through rain and fog without any difficulty. If a large accumulation of snow builds up on your radio's dish, signal quality may degrade slightly, but it is usually not a problem here in the Willamette Valley!

Nope! Our service has no usage limits. The only limit we impose is the speed at which you can download or upload information.

Our fixed wireless Internet service is dependent on being able to get a strong enough signal to one of our tower sites. If you are in a tricky area, we may need to do a signal check before scheduling an installation. Most times, however, the signal check is done at the time of the install.

Line of sight refers to the ability of being able to see our Internet tower from your location. A clear line of sight means that there are no obstructions between the radio on your home or business and our Internet tower. Too many trees or buildings obstructing the view to the tower may not allow us to connect your location to our network using wireless technology.

The outgoing mail server settings are probably incorrect. Please compare your settings to the settings listed in the Email Settings section on this page.

The outgoing mail server settings are probably incorrect. Please compare your settings to the settings listed in the Email Settings section on this page.

The best way to control SPAM is to stay off the SPAM radar. To do that, you need to be careful who you provide your email address to. All Alyrica Internet accounts come with two email boxes. This allows you to have one you check regularly that you provide only to friends, coworkers, and others that you communicate with on a regular basis. The other you can use for all of those online accounts where they send you unwanted email every day. In addition, you can use the second account for unknown places that may pass that email address on to their spammy friends.

Someone has likely hacked your email account by guessing your password. You need to change your password to something new and make it difficult for someone to guess. For assistance, call Customer Support at 541-929-3330 or text 541-585-8119.

No, you do not need a phone line for our phone service to work. Our phone service uses Voice Over Internet Protocol (VoIP), which means that your phone calls use your Internet connection, rather than a dedicated phone line.

We provide a small piece of equipment that will allow you to use your existing telephone. However, businesses may want to purchase VoIP phones to take advantage of the advanced features that will be available to them.

If the power is out at your home or business, your phone will not work. The devices required to make your phone work over your Internet connection require electricity supplied by your location. If the power is out at your location, these devices will be offline, making your phone inoperable. For this reason, we strongly recommend you have an alternate means of calling 911 available at all times, such as a cell phone.

If the power is on and your Internet connection is active, you will be able to call 911 from your phone. It is important to keep your physical address information up to date with us, because this is the address that will be sent to emergency responders when you call 911. However, in a power outage, your phone will not be operating and you will not be able to reach 911. It is highly recommended to have an alternative means of calling 911 in an emergency, such as a cell phone.

Since your phone calls will be going through your router and Internet connection, our routers allow us to create a separate channel for your phone service, so your phone calls and your Internet usage don't impact each other. This will provide a more satisfying and trouble-free experience for you.

We can enable international calling (which includes Alaska and Hawaii) on your phone, but this service must be requested. Calls to these destinations will be charged by the minute. Our Limited International Dial plan allows calls to be completed that are billed at $0.10/minute or less. If you need to call destinations that cost more than $0.10/minute, we can do that too — however, we will require some additional paperwork.

To find out the current rate for a specific destination, send an email to support@alyrica.net requesting the current rate deck.

Follow these steps to access your voicemail settings:

1. Pick up your home phone and dial *123.
2. Enter your voicemail PIN.
3. Listen to the menu options and follow the prompts to configure your voicemail.

If you don't know your PIN, please give us a call.

To listen to your voicemail messages when you are not home, follow these steps:

1. Call your home phone number.
2. When the voicemail prompt begins, press *.
3. Enter your voicemail PIN.
4. Listen to the menu options and follow the prompts to listen to your messages.

If you don't know your PIN, please give us a call.

Yes, we can provide you with a fax line that is capable of sending and receiving faxes. Our preferred method is to use email and/or a web-based portal. This allows you the freedom of fax services without having to maintain a physical fax machine. Faxes can be sent directly from your computer and received faxes can be delivered securely to your email inbox as a PDF attachment. If you require a physical fax machine, we can get that working as well with some additional equipment installation.

Voice over IP and fax over VoIP require different configurations to provide the best reliable service. We are unable to configure a line to work well with voice traffic and also work well for faxing. As a result, we require two separate lines — one for voice use and the other for fax use.

Desktop Faxing is a virtual printer installed on a Windows PC that makes sending a fax as easy as printing a document. Open the document you want to send (PDF, MS Word, etc.), select Internet Fax as the printer, and you'll be prompted for a fax number. The document will be sent as a fax to the destination you entered.

Only certain fax customers have this functionality available. If you wish to inquire about it, please call our office.

When you visit fax.alyrica.net, the URL gets hashed for security reasons. It won't allow login from this hashed URL once your session has expired. Close the page and access fax.alyrica.net again from a fresh page — your login information should work again.

If you want to bookmark the fax portal, please bookmark: http://fax.alyrica.net