Effective date: June 6, 2017 | Updated July 23, 2026
Alyrica strives to provide consumers with accessible, easy-to-understand information.
This Service Terms and Conditions Agreement (“Service Agreement”) is entered into between Alyrica Networks, Inc. (“Alyrica”) and the individual or entity (“Customer”) named on the Customer Order Summary (COS) and sets forth the terms and conditions under which Alyrica will make available its Service. This Service Agreement governs both home and commercial Customers.
By using the Service, Customers agree to be bound by the terms of this Service Agreement. If you do not agree, do not use the Service.
Alyrica may update this Service Agreement from time to time. Alyrica will notify you of any material change by posting the updated Agreement at alyrica.net and by sending notice to the email address on your account or by mail. Changes take effect 30 days after that notice. If you continue to use the Service after that date, you accept the updated Agreement. The version posted at alyrica.net is the current version and governs.
A one-time installation fee applies to all new service installations. Alyrica technicians will install all necessary equipment at the service address. Equipment provided by Alyrica remains the property of Alyrica. Customers are responsible for maintaining equipment in good working condition and must not tamper with or modify Alyrica-provided equipment.
Customer is responsible for maintaining an appropriate environment (power, physical protection) for Alyrica equipment. Alyrica’s limited one-year warranty covers defects in materials or workmanship in Alyrica Equipment, but does not cover damage caused by misuse, neglect, or failure to follow Alyrica’s guidelines.
Monthly service fees are billed in advance. Payment is due on the date specified in the COS. Alyrica reserves the right to suspend or terminate service for non-payment. Prices are subject to change with appropriate notice as specified in the COS.
Where Alyrica has your mobile phone number, Alyrica may notify you of a payment issue or a pending service interruption by text message in addition to other methods. See Text Messaging (SMS) Program Terms below.
You agree to keep the contact information on your account accurate and current, including your mailing address, email address, and any telephone or mobile number you provide. You can update this information at portal.alyrica.net or by contacting Alyrica. If a telephone or mobile number you have given Alyrica is reassigned, disconnected, or is no longer yours, please tell us so that we can stop sending messages to that number.
Alyrica’s Privacy Policy is incorporated into this Agreement by reference.
Alyrica may monitor network traffic volumes and flow data as needed for capacity planning, network security, abuse prevention, and compliance with legal requirements. Alyrica does not inspect, log, or sell the content of your internet browsing.
By providing your mobile phone number in connection with your account, or by opting in, you agree to receive service-related text messages from Alyrica Networks about your account and Service. Alyrica offers text messaging on a two-tier basis: a service message program (described below) and a separate, optional promotional and marketing program. Opting in to service messages does not enroll you in marketing messages — Alyrica will send marketing texts only if you separately and expressly opt in to that program.
Types of messages you may receive:
Message frequency: Message frequency varies based on your account activity and service needs.
Rates disclosure: Message and data rates may apply.
Support: For help, text HELP, email support@alyrica.net, or call (541) 929-3330.
Opt-out: You may opt out of text messages at any time. Replying STOP is the simplest method, but you may use any reasonable means that clearly expresses your request to stop — including replies such as QUIT, REVOKE, CANCEL, UNSUBSCRIBE, or END, a plain-language request (for example, “stop texting me”), or by contacting us at support@alyrica.net or (541) 929-3330. If you have opted in to more than one type of message, we may send you a one-time message to confirm which messages you want to stop. Opting out of text messages does not affect your Service or other account communications, and Alyrica may still contact you by other means about billing issues that could interrupt service and about network outages.
By providing a mobile number, you represent that you are the account holder for that number or have the account holder’s permission to enroll it in this program. Enrollment in text messaging is optional and is not required to receive Service. Alyrica is not responsible for delayed or undelivered messages, or for messages not received due to carrier network issues or device limitations. For details on how we use information collected through this program, see our Privacy Policy.
ALYRICA’S LIABILITY FOR ANY CLAIM ARISING UNDER THIS AGREEMENT SHALL BE LIMITED TO THE MONTHLY SERVICE FEE PAID BY CUSTOMER IN THE MONTH THE CLAIM AROSE. ALYRICA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR DATA. ALYRICA IS NOT LIABLE FOR SERVICE INTERRUPTIONS BEYOND ITS REASONABLE CONTROL.
Either party may terminate this Agreement upon notice as specified in the COS. Alyrica may terminate immediately for violation of this Agreement, non-payment, or illegal use of the Service. Upon termination, Customer must return all Alyrica equipment in good working condition.
This Agreement is governed by the laws of the State of Oregon. Any disputes shall be resolved in the courts of Benton County, Oregon.
Questions about these Terms of Service? Contact us at support@alyrica.net or (541) 929-3330.
Alyrica Networks, Inc. · 526 N. 19th Street · Philomath, OR 97370