Starting Wage: $17 – $25 an hour
Job Type: Full-time
Role Specifics
The Customer Service Representative (or CSR) is the front-line of Alyrica to our customers, providing service information and resolving any emerging problems that our customers may be experiencing accurately and efficiently. A great CSR is a person who is patient, empathetic, and able to verbally communicate effectively as well as being a great problem solver. A CSR must be calm under pressure, have excellent written communication skills, enjoy talking to people, and be a good listener.
Responsibilities
- Manage incoming calls and customer service inquiries
- Make outbound calls to potential customers as they inquire about our service
- Perform basic network troubleshooting with customers to help resolve problems
- Maintain documentation of all calls and troubleshooting performed
- Be able to handle multiple interruptions and modifications to schedule
- Must be reachable and able to respond to network emergencies at all times when on call
- Perform other duties as requested by the Customer Service Manager
- Understands basic RF/Fiber and Networking
- Go the extra mile in helping our customers
Requirements
- Experience: Customer Service, 1 year (preferred)
- Technical Support: 1 year (preferred)
- Education: High school or equivalent (required)
- Typing speed of 35 wpm minimum (required)
Benefits
- 100% Employee Medical, vision, and dental insurance
- 50% Dependent Medical, vision, and dental insurance
- Paid Time Off, increasing with longevity
- Up to 8 paid Holidays annually
- 5 days of Sick Time annually
- 401k with 3% company contribution
- Gym membership
Job Type
- Full-time
Schedule
- 8 hour shift
- 10 hour shift
- Monday to Friday
- Weekend availability
Ability to Commute/Relocate
- Philomath, OR 97370: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s)
- What is the best time of day for you to interview?
- When applying, please supply 2 references from current/former Supervisors/Managers.
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