Effective date: June 6, 2017 | Updated September 4, 2026
Alyrica Networks, Inc. is committed to protecting the privacy of its website users and customers.
Alyrica knows customers care about how their personally identifiable information (“Personal Information”) is used and shared, and Alyrica takes customers’ privacy seriously. By using the Service or accessing Alyrica’s website in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that Alyrica will collect, use, store and share your Personal Information in the following ways.
Oregon customers have the right to request that Alyrica not disclose personal information to third-party companies for their marketing purposes. Please send your written request via email or postal mail to:
Include your full name, street address, city, state, and zip code. Alyrica will not accept requests via telephone or facsimile.
Alyrica collects and stores various types of information about customers via the Alyrica website, Help Desk, call centers, postal mail, and account portals. This may include your name, address, email address, telephone number, billing and payment information, and your mobile phone number together with your SMS opt-in and communication preferences.
When you visit Alyrica’s website, we collect information about your visit — the pages you view, the actions you take in the address checker and order flow, your browser and device type, and cookie information. We also record the network address your device connects from, which lets us estimate your general location (city and ZIP code) and identify your current internet provider. Cookies and similar tools let us recognize your browser between pages and visits. The telephone number displayed on this site may be a call-tracking number that connects you directly to Alyrica; it lets us know which advertising, search result, or campaign led to your call, using a cookie set in your browser.
We use this information to operate the site, to understand how it is used so we can improve it, and to measure which advertising and campaigns bring customers to Alyrica. Where you give us your contact details in the address checker or order flow, we connect your website activity to your customer or lead record so we can follow up with you and understand which marketing works. When you check an address, we keep the address you entered and the result so we can serve you and so we know where service is in demand.
We do not send your name, street address, telephone number, or email address to Google Analytics. You can manage cookies through your browser settings, and you can turn off advertising cookies and ad measurement at any time by opening your Privacy choices, which is also linked in the footer of every other page on this site. That choice is saved in your own browser on the device where you set it — we do not store it on our servers or attach it to your account, so please set it on each browser and device you use. If your browser sends a Global Privacy Control signal, we treat that as a request to turn off advertising cookies and measurement and apply it automatically.
Alyrica uses your Personal Information to provide and improve the Service, communicate with you about your account and billing, send service updates, and comply with legal requirements. Alyrica may also send you promotional offers, with the means to opt out of them; promotional and marketing text messages are sent only if you separately opt in to them, as described below. Alyrica does not sell your Personal Information to third parties for their marketing purposes.
If you provide your mobile phone number in connection with your account, or you consent to receive text messages from Alyrica Networks, we may use that number to send you service-related communications. These include appointment and installation updates, repair and outage notices, billing and payment notices — for example, a declined payment or a notice that your service may be interrupted — and responses to inquiries or requests you send us, such as a callback or a reply to a question you texted us or submitted through our website. Alyrica will send promotional or marketing text messages only if you separately opt in to those messages; your consent to service messages is kept separate from any marketing consent, and you may give one without the other.
If you would like to opt in to text messages, you can text START to (541) 929-3330 to begin. Texting START constitutes your consent to receive service and account text messages from Alyrica at that number. You may also opt in by providing your mobile number and checking the consent box in the order flow on this website. We store your mobile number and opt-in status as described in this policy, and you can opt out at any time using the methods below.
Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This does not include our service providers who help us operate our text messaging program (for example, texting-platform vendors) who are bound by confidentiality obligations, or disclosures required by law.
You can opt out of Alyrica text messages at any time. The simplest way is to reply STOP, but you may use any reasonable method that clearly expresses your request to stop — including replies such as QUIT, CANCEL, UNSUBSCRIBE, REVOKE, or END, or a plain-language message like “stop texting me” — or you may contact us at support@alyrica.net or (541) 929-3330. Opting out of text messages does not affect your Service or other account communications.
If you opt out of text messages, Alyrica may still contact you by other means, such as email or telephone, about your account and about matters that affect your Service, including billing issues that could interrupt service and network outages.
For help at any time, reply HELP, email support@alyrica.net, or call (541) 929-3330. Message frequency varies based on your account activity and service needs. Message and data rates may apply.
Consent to receive text messages is not a condition of purchasing any goods or services from Alyrica Networks. Carriers are not liable for delayed or undelivered messages.
Your Personal Information will only be disclosed to third parties as described in this Privacy Policy or with your consent. Alyrica may share information with service providers who assist in operating the website and delivering services, as required by law, or in connection with a business transfer.
Alyrica uses a small number of outside providers to operate this website and understand how it is used. They act on Alyrica’s behalf, may use your information only to provide their service to us, and are not permitted to use it for their own marketing. They fall into these categories:
Alyrica does not sell your personal information, and does not sell precise location data.
Alyrica takes reasonable measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. For Alyrica’s IT Support Services, code that allows Alyrica to access your computer to help resolve technical problems is limited only to that specific session and requires your affirmative consent.
Alyrica keeps information only as long as it is needed for the purpose it was collected for, or as long as the law requires. Customer account and billing records are kept for the life of your account and afterward as required by tax, accounting, and telecommunications rules. Information collected through Google Analytics is retained for 14 months.
You may ask Alyrica to:
We respond to these requests within 45 days. Write to support@alyrica.net or call (541) 929-3330.
To turn off advertising cookies and ad measurement on this site, open your Privacy choices.
Alyrica may update this Privacy Policy from time to time. We will notify customers of material changes by posting the new policy on our website. Your continued use of the Service after such changes constitutes your acceptance of the new policy.
If you have questions or concerns about this Privacy Policy, please contact our Privacy Administrator at support@alyrica.net or by calling (541) 929-3330.