Effective date: June 6, 2017 | Updated July 29, 2026
Alyrica Networks, Inc. is committed to protecting the privacy of its website users and customers.
Alyrica knows customers care about how their personally identifiable information (“Personal Information”) is used and shared, and Alyrica takes customers’ privacy seriously. By using the Service or accessing Alyrica’s website in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that Alyrica will collect, use, store and share your Personal Information in the following ways.
Oregon customers have the right to request that Alyrica not disclose personal information to third-party companies for their marketing purposes. Please send your written request via email or postal mail to:
Include your full name, street address, city, state, and zip code. Alyrica will not accept requests via telephone or facsimile.
Alyrica collects and stores various types of information about customers via the Alyrica website, Help Desk, call centers, postal mail, and account portals. This may include your name, address, email address, telephone number, billing and payment information, and your mobile phone number together with your SMS opt-in and communication preferences.
When you visit Alyrica’s website, Alyrica will collect various types of non-personal information, such as your IP address, browser type, unique device identifier, cookie information, and the pages you visit. Cookies and web beacons allow Alyrica to recognize your browser and understand how pages are visited. You can change your browser preferences to refuse cookies, though some features of the site may not function as a result.
Alyrica uses your Personal Information to provide and improve the Service, communicate with you about your account and billing, send service updates, and comply with legal requirements. Alyrica may also send you promotional offers, with the means to opt out of them; promotional and marketing text messages are sent only if you separately opt in to them, as described below. Alyrica does not sell your Personal Information to third parties for their marketing purposes.
If you provide your mobile phone number in connection with your account, or you consent to receive text messages from Alyrica Networks, we may use that number to send you service-related communications. These include appointment and installation updates, repair and outage notices, billing and payment notices — for example, a declined payment or a notice that your service may be interrupted — and responses to inquiries or requests you send us, such as a callback or a reply to a question you texted us or submitted through our website. Alyrica will send promotional or marketing text messages only if you separately opt in to those messages; your consent to service messages is kept separate from any marketing consent, and you may give one without the other.
Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This does not include our service providers who help us operate our text messaging program (for example, texting-platform vendors) who are bound by confidentiality obligations, or disclosures required by law.
You can opt out of Alyrica text messages at any time. The simplest way is to reply STOP, but you may use any reasonable method that clearly expresses your request to stop — including replies such as QUIT, CANCEL, UNSUBSCRIBE, REVOKE, or END, or a plain-language message like “stop texting me” — or you may contact us at support@alyrica.net or (541) 929-3330. Opting out of text messages does not affect your Service or other account communications.
If you opt out of text messages, Alyrica may still contact you by other means, such as email or telephone, about your account and about matters that affect your Service, including billing issues that could interrupt service and network outages.
For help at any time, reply HELP, email support@alyrica.net, or call (541) 929-3330. Message frequency varies based on your account activity and service needs. Message and data rates may apply.
Consent to receive text messages is not a condition of purchasing any goods or services from Alyrica Networks. Carriers are not liable for delayed or undelivered messages.
Your Personal Information will only be disclosed to third parties as described in this Privacy Policy or with your consent. Alyrica may share information with service providers who assist in operating the website and delivering services, as required by law, or in connection with a business transfer.
Alyrica takes reasonable measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. For Alyrica’s IT Support Services, code that allows Alyrica to access your computer to help resolve technical problems is limited only to that specific session and requires your affirmative consent.
You may access and update your Personal Information — including your name, email, telephone number, mobile number, communication preferences, and billing address — by contacting Alyrica at support@alyrica.net or through the account portal at portal.alyrica.net.
Alyrica may update this Privacy Policy from time to time. We will notify customers of material changes by posting the new policy on our website. Your continued use of the Service after such changes constitutes your acceptance of the new policy.
If you have questions or concerns about this Privacy Policy, please contact our Privacy Administrator at support@alyrica.net or by calling (541) 929-3330.