Tag: Jobs

Network Operations Engineer

Title: Network Operations Engineer
Status: Exempt
Reports to: Chief Technology Officer
Salary Range: $65,000 – $75,000/year

Mission

Alyrica Networks is a growing family-owned Internet Service Provider serving the Willamette valley. For this role we are looking for a motivated individual to join our team and grow with the company.

Competencies

  • Layer 2 networking (switching and bridging environments)
  • Layer 3 networking (Static routing, OSPF, BGP)
  • Network Services (DNS, SNMP, RADIUS, TFTP, FIREWALL, etc.)
  • Experience with Mikrotik RouterOS
  • Virtualization Platforms (VMware & Proxmox)
  • Understand 802.11 Wireless Standards
  • Fixed Wireless Networking
  • Fiber Optic Networking (AE and PON)

Major Responsibilities and Duties

  • Network Planning and Maintenance 
  • Change Management
  • Tier III Escalation Requests
  • Provide exceptional written and verbal communication
  • Provide ticketing and process documentation
  • Participate in a 4-month night, 8-month day shift rotation
  • Participate in a 2 weekend on-call rotation every 8 weeks
  • Plan network changes to minimize downtime
  • Configure equipment prior to scheduled maintenance/upgrades
  • Troubleshoot escalated & assigned network issues
  • Monitor network KPI(s) and recommend proactive changes to the network
  • Perform other duties as required by the CTO

Physical Requirements

  • Work at a desk for extended periods
  • Traverse stairs and uneven ground
  • The ability to lift 30 pounds
  • Ability to effectively work during a nightshift rotation
  • Drive to off-site locations to perform work as required
Alyrica is an equal opportunity, at-will employer, and complies with the Americans with Disabilities Act.

Benefits

  • 100% Employee Medical, vision, and dental insurance
  • 50% Dependent Medical, vision, and dental insurance
  • Paid Time Off, increasing with longevity
  • Up to 8 paid Holidays annually
  • 5 days of Sick Time annually
  • 401k with 3% company contribution
  • Gym membership

Job Type

  • Full-Time 
  • Pay: $65,000.00 – $75,000.00 per year

Schedule

  • 8 hour shift

Ability to Commute/Relocate

  • Philomath, OR: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

  • What time of day is best for you to do a virtual interview?
  • Please give name and contact information for 2 references.

Work Location

  • In person

Customer Service Representative

Starting Wage: $17 – $25 an hour

Job Type: Full-time

Role Specifics

The Customer Service Representative (or CSR) is the front-line of Alyrica to our customers, providing service information and resolving any emerging problems that our customers may be experiencing accurately and efficiently. A great CSR is a person who is patient, empathetic, and able to verbally communicate effectively as well as being a great problem solver. A CSR must be calm under pressure, have excellent written communication skills, enjoy talking to people, and be a good listener.

Responsibilities

  • Manage incoming calls and customer service inquiries
  • Make outbound calls to potential customers as they inquire about our service
  • Perform basic network troubleshooting with customers to help resolve problems
  • Maintain documentation of all calls and troubleshooting performed
  • Be able to handle multiple interruptions and modifications to schedule
  • Must be reachable and able to respond to network emergencies at all times when on call
  • Perform other duties as requested by the Customer Service Manager
  • Understands basic RF/Fiber and Networking
  • Go the extra mile in helping our customers

Requirements

  • Experience: Customer Service, 1 year (preferred)
  • Technical Support: 1 year (preferred)
  • Education: High school or equivalent (required)
  • Typing speed of 35 wpm minimum (required)

Benefits

  • 100% Employee Medical, vision, and dental insurance
  • 50% Dependent Medical, vision, and dental insurance
  • Paid Time Off, increasing with longevity
  • Up to 8 paid Holidays annually
  • 5 days of Sick Time annually
  • 401k with 3% company contribution
  • Gym membership

Job Type

  • Full-time

Schedule

  • 8 hour shift
  • 10 hour shift
  • Monday to Friday
  • Weekend availability

Ability to Commute/Relocate

  • Philomath, OR 97370: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s)

  • What is the best time of day for you to interview?
  • When applying, please supply 2 references from current/former Supervisors/Managers.

Work Location

  • One Location